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Roofing is one of the few construction trades where people don’t actually get to view the work being done, as it is not easily accessible at eye level. Your only option is to take the contractor’s word that installation was performed properly, unless you choose to walk the roof yourself, and most people do not. For this reason, it is important to choose a qualified roofing company with a solid reputation, and will be around to honor a warranty, if needed. Below are three important things to consider when choosing a roofing contractor.

Reputation & Online presence

How long has the company been in business? Do they have online reviews on Google, Facebook, Yelp or other platforms? If so, how many, and what do the reviews say about the services offered? How do they respond to bad reviews and issues brought up in those reviews? Do they have a professional website that allows you to easily navigate to information about what you need? Answering these questions will not guarantee that you have found the right company, but it is a good starting point. A nice website and a large volume of online reviews can demonstrate a few things about a company.

  • One, they have had some success, built relationships, and grown their business. It’s expensive to maintain an online presence these days, and entire companies are built around the digital marketing industry. A nice website will not only showcase projects but will tell you about the makeup of the company and its culture.
  • Two, They care about their reputation and keeping customers happy. It’s expensive and time consuming to maintain online reviews. These reviews can serve as referrals for a company, even if you don’t know the person that wrote the review. This demonstrates a company’s commitment to customer service and reputation management.
  • Three, if a roofing company is investing in their online presence and reputation, you can bet they’re in it for the long haul and are invested in building their brand for continued success?

Are They Insured?

This may seem like a no-brainer, but did you know there is actually no roofing license required in Texas, and the barriers to entry are very low in this industry. Liability insurance is not required by the state and rarely required anywhere else. This allows many roofing companies to operate without liability insurance, exposing the property owner to unneeded liabilities. For example, let’s say an air compressor on a job site catches fire. It quickly spreads throughout the yard and catches the neighbor’s home on fire. A roofing company’s liability insurance should cover this loss as long as their limits are high enough ($1 million per occurrence is recommended). Or let’s say your roof was installed, you paid the roofing company in full, but water poured through improperly installed flashing during the first big rain. It damaged interior dry wall, flooring, and electrical totaling $20,000. A roofing contractor’s liability insurance policy covers losses like this. Make sure they have it.

Do they pay their bills?

As a homeowner, you could have a lien placed on your home if your contractor fails to pay for material or labor. When you pay your roofer, you’re trusting that they will pay their people. A quick phone call to a roofing supply company could save you this headache. Ask if they know the roofing company and if their account is currently paid. You can also request a release of lien after the project is completed.

If you are reading this article, it means you’ve already taken ownership of your upcoming project and are seeking the best information. While we encourage you to continue researching until you are fully satisfied with your options, we hope your journey brings you back to us! HUF Construction is family-owned and highly experienced in all aspects of roof repair. We are certified installers with industry leaders like CertainTeed, TAMKO, IKO, GAF, and Owens Corning. We work with you and your insurance throughout the claims process to get your property restored to pre-storm condition.

Contact us today for a free roof inspection or estimate.